• Please be courteous to fellow students and instructors by arriving on time for your classes and lessons, as late arrivals cause disruption.
  
  For fitness classes, it is mandatory to participate in the warm-up session to join the class.
  
  Ensure you wear appropriate clothing and footwear for your class. RISE Dance & Fitness cannot be held responsible for accidents or injuries related to inappropriate attire or faulty equipment.
  
  CCTV operates throughout the premises to ensure the safety of customers and staff.
  
  Clean up after yourself in all studio areas. Please dispose of rubbish in the bins provided.
  
  The soles of shoes worn on the dance floor must be clean.
  
  Maintain professional relationships between teachers and students while on the premises.
  
  During studio social events or parties, please drink responsibly. Staff may intervene to stop alcohol consumption if necessary.

Liability Waiver

• All instructors are fully qualified and trained in their respective disciplines.
• Inform staff of any health concerns prior to attending classes or lessons.
• Consult a healthcare professional if you have health concerns or pre-existing conditions before participating.
• If you feel unwell or concerned about your health while on the premises, notify staff immediately for assistance.
• Parents/guardians are responsible for ensuring children are fit to participate and adhere to these guidelines.
• Emergency procedures are in place at the studio, and first aid kits are available. Trained staff members are on-site to assist in case of any incidents.

Child Protection and Safeguarding

• Teachers conducting children’s classes and lessons hold appropriate qualifications and Enhanced DBS checks. All staff, including office staff, have Standard DBS checks.
• Parents/guardians are responsible for their child’s safety on the premises until handed over to and after being returned by the teacher. This applies if the child is left unattended at the studio.
• RISE maintains a full Safeguarding policy for Children and Vunerable Adults. For more information on this or to ask any questions please email rosie@risedance.co.uk

Photography & Videography

• Occasionally RISE Dance may be taking photos and/or film footage during classes or events. These images may be used in the following ways:
  • The group's printed publicity
  • The group's online publicity (including Facebook, Instagram, Twitter and Website)
• They will be stored securely and will not be kept for longer than they are needed for the purposes listed above.
  
• If you would prefer for you or your child not to be photographed, please contact us.
  
• If you would like to see your images, or would like us to delete them, please contact us.
  
  info@risedance.co.uk
  
• If you wish to take photos of your child whilst they are in our studio please adhere to the following: 

• If your child is participating in a group class or lesson please ensure no other children are in the photo.
• Any photos taken must not disturb the class or lesson taking place.
• If sharing any photos you take on social media, again it is imperative that no other children are included in the photo.

Permission for Publicity Use

I grant RISE Dance & Fitness permission to use photographs of myself or my child for publicity purposes unless I provide written notice to opt out.

Acknowledgement of Risk and Liability

I (the "Client") acknowledge the potential risk of physical injury in participating in dance classes, workshops, rehearsals, or performances. I voluntarily assume all risks and accept full responsibility for any injury or accident to myself or my child during RISE Dance & Fitness activities. I release and indemnify RISE Dance & Fitness, its owners, employees, and associates from any claims or liability arising from participation. I agree to be mindful of my physical limitations and ensure my child does the same. If signing for my child, I confirm I am the parent or legal guardian with the authority to waive these rights.

Cancellation Policy

• Cancellations with less than 48 hours' notice for appointment bookings will incur a charge of 50% of the service fee.
  
• Same-day cancellations or no attendance to your appointment will be charged at 75% of the service fee.
  
• For PAYG group classes (including FitSteps and Adult Solo Dance Classes), cancellations must be made at least 24 hours in advance. Late cancellations or no-shows will not be refunded.
  
• For package bookings, cancellations will be reviewed on a case-by-case basis. Any eligible refunds will be pro-rated based on the number of used sessions.
• We allow a grace period of 2 hours after booking to cancel any session without penalty.
• For 4-weekly packages for both children and adult classes, payment secures your place in the class even if you miss a session. Missed classes cannot be rolled over into a new package.
• For adult classes, if two or more classes are missed in a 4-week package and no alternative class swap can be provided by RISE Dance, RISE Dance may offer a 30-minute private lesson as a replacement. This private lesson can be credited toward a full hour of tuition. Any credit offered will be valid for 12 months only.  This policy applies only if RISE Dance is notified of the absence at least 48 hours in advance. Attempts to swap classes must be made before redeeming credits for missed sessions. 
  
• RISE Dance reserves the right to waive the 48-hour package cancellation deadline in the event of an emergency, still allowing for class swaps.
  
• Special event or workshop cancellations must adhere to specific terms provided at the time of booking.
  
• If RISE Dance cancels a class or lesson and no suitable alternative is available, a refund will be provided. Refunds for canceled lessons will be processed within 5-10 business days, depending on your bank's processing time. Clients will be notified promptly of any cancellations.

REFUNDS

• Refunds for group classes, private lessons, or packages are at the discretion of RISE Dance & Fitness.
  
• Refunds for agreed items will be processed promptly but may take 5-10 business days to reflect in your account, depending on your bank.
  
• Custom-ordered apparel, such as kit items, is non-refundable.
  
• Non-custom apparel may be refunded at RISE Dance & Fitness’s discretion, provided it is unused and in "brand new" condition.

Privacy Policy

• 
  RISE Dance & Fitness is committed to protecting your privacy in line with the General Data Protection Regulation 2018 (GDPR). We collect and use personal data to:
  
• Manage bookings, communications, and business operations.
  
• Tailor marketing and services to your preferences.
  
• Comply with legal obligations and prevent fraud.
  
• Your data is never sold to third parties. Third-party service providers may access your data only for specified business purposes, such as hosting platforms or payment processing, under strict confidentiality agreements. You have rights to:
  
• Request access to, correction, or deletion of your personal data.
  
• Withdraw consent for data processing where applicable.
  
• Lodge complaints with a supervisory authority if necessary.
  
• For any data-related queries or to exercise your rights, contact us at info@risedance.co.uk.
  
  Cookies and Data Analytics
  Our website and apps use cookies and analytics to enhance user experience. You can manage cookie settings through your browser. For detailed information, please refer to our full Privacy Statement.
  
  Effective Date: December 2024